Tickets
Prize Bot supports both prize delivery tickets and standalone support tickets.
Ticket Types
Claim tickets
Created when a winner clicks a claim button. Staff use the private channel to deliver the prize, mark it collected, forfeit when enabled, or reopen the ticket later.
Support tickets
Created from /ticket panel. These are standalone support channels for server help, purchase questions, dispute handling, or any workflow that needs a private staff conversation.
Features
- Ticket panels with custom title, description, button label, staff role, channel, category, and optional inactivity expiration.
- Staff-only close controls with transcript capture when the bot can read the channel history.
- Reopen controls for tickets that have a saved ticket record.
- Ticket claiming so a staff member can assign the conversation to themselves.
- Private notes that are saved into the ticket transcript.
- Add, remove, and rename commands for active ticket channels.
- Dashboard transcript browsing for server staff.
Commands
/ticket panel Post a support ticket panel.
/ticket add Add a user to the current ticket.
/ticket remove Remove a user from the current ticket.
/ticket rename Rename the current ticket channel.
/ticket claim Assign the current ticket to yourself.
/ticket close Close the current ticket.
Transcript Notes
Transcripts depend on Discord access. If the bot cannot read the ticket channel history, it can still close the ticket but may not be able to produce a complete transcript.